Winserra.pro (https://winserra.pro) is owned and operated by 3-102-962874 SRL, registration number 3-102-962874. Registered address: provincia 01 San José, cantón 01 San José, distrito Carmen, barrio Escalante, avenida Siete, calle Veintinueve, edificio Dos Mil Novecientos Diez, Centro Corporativo AG, Costa Rica. Anjouan B2C Internet Gaming Licence No. ALSI-202608030-FI1.

The Company adheres to and complies with “Know your customer” principles, which aim to prevent financial crime and money laundering through Customer identification and due diligence.

The Company reserves the right, at any time, to request any KYC documentation it deems necessary to determine the identity and location of a Customer on https://winserra.pro. We reserve the right to restrict the service, payment, or withdrawal until identity is sufficiently verified, or for any other reason at our sole discretion based on the applicable legal framework.

We take a risk-based approach and perform strict due diligence checks and ongoing monitoring of all Customers and transactions. In accordance with anti-money laundering regulations, we utilize three levels of due diligence depending on the Customer, transaction, and risk profile.

• SDD — Simplified Due Diligence is used for extremely low-risk transactions that do not meet the required thresholds.
• CDD — Customer Due Diligence is the standard verification process used in most cases.
• EDD — Enhanced Due Diligence is applied to high-risk Customers, large transactions, or other special cases.

You must complete full know-your-customer verification (Full KYC), including verification of your identity, age and residential address, before we accept a deposit that would bring your aggregate lifetime deposits to EUR 3,000 or more (or the equivalent). Full KYC is required earlier if you submit your first withdrawal request or we identify suspicious activity, regardless of amount. If we receive funds before required verification is complete, we will hold them in a restricted suspense balance. No further deposits, real-money wagers or payouts are permitted until the required checks are complete.

During this process, you will be required to provide personal information and upload the following documents:

• A copy of a valid government-issued photo ID (front and back where applicable).
• A selfie while holding the ID document.
• A bank statement or utility bill as proof of residence. Before any payout, a recent utility bill showing your full name and residential address is required. Alternative proof of address may be accepted only where permitted by applicable licence conditions or a binding AOFA direction.

Proof of ID

• Signature is present.
• Country is not one of the following restricted countries:
  • Australia
  • Austria
  • France and its territories
  • Germany
  • Netherlands and its territories
  • Spain
  • Union of Comoros
  • United Kingdom
  • USA and its territories
  • All FATF High-Risk Jurisdictions subject to a Call for Action.
  • Jurisdictions where the Service is prohibited by applicable sanctions or binding AOFA directions.
  • Any other jurisdictions prohibited by the Anjouan Offshore Financial Authority (AOFA) or the Anjouan Gaming Board.
• Full name matches the Customer's registered name.
• The document does not expire within the next 3 months.
• The document holder is at least 18 years old.

Proof of Residence

• Bank statement or utility bill, subject to the pre-payout document requirements above.
• Country is not one of the following restricted countries:
  • Australia
  • Austria
  • France and its territories
  • Germany
  • Netherlands and its territories
  • Spain
  • Union of Comoros
  • United Kingdom
  • USA and its territories
  • All FATF High-Risk Jurisdictions subject to a Call for Action.
  • Jurisdictions where the Service is prohibited by applicable sanctions or binding AOFA directions.
  • Any other jurisdictions prohibited by the Anjouan Offshore Financial Authority (AOFA) or the Anjouan Gaming Board.
• Full name matches the Customer's name and matches the Proof of ID.
• Date of issue is within the last 3 months.

Selfie with ID

• The person in the selfie matches the ID document.
• The ID document matches the one submitted for Proof of ID, including the photograph and ID number.

When the KYC verification is unsuccessful, the reason is documented and a support ticket is created in the system. We will provide you with the support ticket number. We will explain why verification was unsuccessful to the extent permitted by applicable law and regulatory requirements.

Once all required documents have been successfully verified, the Account will be approved.